> on what planet is "you don't get any email for a day and have no recourse, and we won't tell you why, or let you do anything to fix that" an acceptable action?
On the planet where you're the product rather than the customer?
The financial truth of 99% of their business is that users to the extent that they look at ads. And since ads aren't worth much individually, people must look in large numbers.
All the people I know at Google are great folks, and they sincerely want to serve users. But customer service is expensive. So is writing special-purpose code for weird edge cases.
On the planet where you're the product rather than the customer?
The financial truth of 99% of their business is that users to the extent that they look at ads. And since ads aren't worth much individually, people must look in large numbers.
All the people I know at Google are great folks, and they sincerely want to serve users. But customer service is expensive. So is writing special-purpose code for weird edge cases.