No, he did not get his constitutional right to petition his government for redress. He was denied this because a company added a clause forcing people to go into the private justice system. A clause that never, ever, ever should be enforceable, because it is entirely unconscionable.
He was denied his right to redress because the judge thought the case wasn't worth enough to be worth his time, wrote a very dismissive ruling and then hoped it wouldn't be appealed so his shitty ruling wouldn't be torn apart.
This isn't a 'the sky is falling' situation. This is a judge cutting a corner to get to cases he views as more important.
The system did NOT work.