Actually, the Obama administration allowed United to take over Continental when we already had so few competing airlines in this country as it is, so Obama should be blamed. We need more competition, not less.
With the consolidation of airlines, it is much harder than it was to say you don't want to fly with them anymore and they know it.
The case with the passenger being dragged off the plane was not regular United but some lower-cost airline that has a close business relationship with United.
The CEO should have set up an on-call executive that can quickly deal with situations like these two cases. It would not be very hard to do.
With the consolidation of airlines, it is much harder than it was to say you don't want to fly with them anymore and they know it.
The case with the passenger being dragged off the plane was not regular United but some lower-cost airline that has a close business relationship with United.
The CEO should have set up an on-call executive that can quickly deal with situations like these two cases. It would not be very hard to do.